Refund Policy

Effective Date: December 15, 2025

🌿 Our Freshness Guarantee

At line&leaf, we're committed to delivering the freshest, most beautiful botanicals. Your satisfaction is guaranteed.

✓ 14-Day Freshness Promise

If your flowers don't stay fresh for 14 days with proper care, we'll provide a full refund or replacement at no charge.

🔄 Eligible for Refund

You may request a refund or replacement within 48 hours of delivery if:

  • Flowers arrived wilted or damaged
  • Incorrect arrangement was delivered
  • Significant delivery delay occurred
  • Quality doesn't meet our standards
  • Flowers don't last 14 days with care

⏱️ Time Frame

Report within 48 hours

Contact us with photos for fastest resolution. We respond within 1 hour during business hours.

📋 How to Request

  1. Contact Us: Call +880 5556-66777 or email hello@lineandleaf.com
  2. Provide Details: Order number and clear photos of the issue
  3. Quick Review: Our team responds within 1 hour
  4. Choose Solution: Full refund or free replacement
  5. Fast Processing: Refunds processed in 2-3 business days

❌ Non-Refundable

  • Orders cancelled after delivery
  • Recipient was unavailable (after 2 delivery attempts)
  • Wrong delivery address provided by customer
  • Natural color variations in flowers
  • Improper care after delivery

💳 Refund Methods

  • Original payment method: 2-3 business days
  • Store credit: Instant (with 15% bonus)
  • Bank transfer: 3-5 business days

🌱 Care Instructions

To ensure maximum freshness:

  • Trim stems at 45° angle upon arrival
  • Change water every 2-3 days
  • Keep away from direct sunlight and heat
  • Remove wilted petals promptly
  • Use the provided flower food

📞 Need Help?

Our customer care team is here for you

Phone: +880 5556-66777

Email: hello@lineandleaf.com

Hours: 9 AM - 8 PM, 7 days a week